Refund policy

Returns and Refunds Policy

At Loly Studio we strive to offer you top-quality products. Because these are personal-use and cosmetic hygiene items, our return conditions are very strict to guarantee the safety of all our customers.

1. Return Period

You have 14 calendar days from the moment you receive your order to request a return.

2. Strict Return Conditions

For a return to be accepted, the product must be in perfect condition. Returns will not be accepted under any circumstances if any of the following applies:

  • The kit or the box seal has been opened or tampered with. For hygiene and health reasons, press-on nails that have been unsealed cannot be returned.

  • The product shows damage, signs of use or modifications not caused by Loly Studio.

  • The accompanying application kit (glue, files, etc.) has been used or is missing from the package.

Important: If we receive a package that has been opened, used or is not in its original sale condition, the return will be rejected and the product will not be refunded. If the customer wishes to get the rejected product back, she must pay the corresponding shipping costs.

3. Return Shipping Costs

  • Return shipping costs are paid entirely by the buyer.

  • Loly Studio does not provide free return labels or cover transport costs. We recommend using a tracked shipping method, as we are not responsible for packages lost before they reach our premises.

4. Excluded Products

  • Fully personalized orders or custom designs made on request.

  • Items on offer or sale, or purchased with special discount codes.

5. How to Request a Return

  1. Send an email to [Tu Correo de Soporte, ej: info@lolystudio.com] stating your order number and the reason for the return.

  2. Attach a photo of the product clearly showing that the seal and the box are completely closed and intact.

  3. Once we verify the photo, we'll give you the shipping address so you can send it with the carrier of your choice.

6. Refund Processing

Once the package reaches our studio and our team verifies that the product is sealed and in perfect condition, we will refund the cost of the products (original shipping costs are non-refundable).

The refund will be issued within 5 to 10 business days to the same payment method you used for the purchase.